SHIPPING AND RETURN POLICY

1. Delivery Scope:

2. Shipping Fee:

The shipping fee is determined based on the order amount of the customer and the delivery address. Customers can check the shipping fee before confirming the order or making payment.

 

3. Delivery Time:

For areas within Ho Chi Minh City (HCMC), customers will receive their orders within 1-2 working days after placing and successfully completing the payment.

For areas outside Ho Chi Minh City, customers can expect to receive their orders within 2-4 working days after placing and successfully completing the payment.

 

4. Inspection of Goods:

Upon receiving the goods, customers are kindly requested to carefully inspect the exterior of the package to ensure there are no signs of damage or loss.

In the event of any damage or loss related to shipping or the condition of the product, please contact VNAMALL or the Seller immediately for assistance.

 

5. Return Policy:

VNAMALL only accepts returns if all the following conditions are met:

a. Return within 07 days from the date of receipt;

b. The product is damaged or lost during transportation; or

    The product does not match the description on VNAMALL; or

    The product does not function properly or has technical defects.

c. The product is returned in its original condition and has not been used.

 

6. Return Procedure:

To request a return, please contact the Seller directly or VNAMALL's Customer Service Department using the following information:

VNAMALL Customer Service Department

Once VNAMALL confirms the return request, you can return the product as instructed and will receive a refund or replacement product as soon as possible according to VNAMALL's notification.

 

Contact:

If you have any questions or need further assistance regarding VNAMALL's Return Policy, please contact our Customer Service Department:

VNAMALL Customer Service Department