SHIPPING AND RETURN POLICY

1. Delivery Scope:

VNAMALL provides delivery services nationwide, including Ho Chi Minh City and surrounding areas, as well as other regions of Vietnam.


2. Shipping Fee:

The shipping fee is determined based on the order amount and delivery address. Customers can check the shipping fee before confirming the order or making payment.

 

3. Delivery Time:

For areas within Ho Chi Minh City (TP.HCM), customers will receive their orders within 1-2 working days after successful order placement and payment.

For areas outside Ho Chi Minh City, customers can expect delivery within 2-4 working days after successful order placement and payment.

 

4. Inspecting the Package:

Upon receiving the package, customers are advised to thoroughly check the exterior for any signs of damage or loss.

In case of any issues related to transportation damage or the condition of the product, please contact VNAMALL or the Seller immediately for assistance.

 

5. Return Conditions:

VNAMALL accepts returns only under the following conditions:

a. Returns are requested within 14 days from the date of receipt.

b. The product is damaged or lost during transportation;

    The product does not match the description on VNAMALL's platform;

    The product is not functioning correctly or has technical defects.

c. The product is returned in its original condition and has not been used.

 

6. Return Process:

To request a return, please contact VNAMALL's Customer Service Department using the following information:

Customer Service Department of VNAMALL

After VNAMALL confirms the return request, customers can return the product as instructed and will receive a refund or replacement product as soon as possible, as notified by VNAMALL.

 

Contact:

If you have any questions or need further assistance regarding VNAMALL's return policy, please contact our Customer Service Department:

VNAMALL Customer Service Department